FAQs

1.What is Stay in Athens?

Stay in Athens is a unique Athenian getaway experience organized by Mastercard, brought to the city this year by Nexi Greece, a member of the Nexi Group, the leading European PayTech company. The initiative is curated by Toposophy.

Stay in Athens provides a complete accommodation experience at the city’s best hotels, while also offering the opportunity to participate in unique gastronomy, culture, and wellness experiences at preferential rates for bookings made through the Stay in Athens website.
[Learn more here.]

2.When does Stay in Athens start and end?

The initiative will take place from November 14 to December 7, 2025, every Friday to Sunday, with participation from 30 Athenian hotels:

November 14–16
November 21–23
November 28–30
December 5–7

During the initiative, participating hotels will offer gastronomy, wellness, art, and music experiences, highlighting the multifaceted nature of Athenian hospitality.

Mastercard cardholders enjoy up to 30% discount on stays, while preferential rates are available for all cardholders

3.Which hotels are participating in the 3rd Stay in Athens?: Here you can find all the hotels participating in the 3rd Stay in Athens.

4.How do I book/purchase a ticket?

Accommodation or experience bookings are made online only using a card (credit/debit). Visit the Stay in Athens website. Once you select the hotel or experience you are interested in, click the “Book Now” button, to complete the reservation and payment.

If you are a Mastercard cardholder, you must enter the first 6 digits of your card to receive the preferential rate and then proceed to pay for your booking using the same card. For more details, see the Special Ticket Purchase Terms.

5.Who is eligible for Stay in Athens preferential rates?

Preferential rates include:

30% discount for Mastercard® holders
Preferential prices for all other cardholders

These rates apply to accommodation at the city’s best hotels participating in Stay in Athens, as well as unique experiences within hotels and across Athens.

6. I am a Mastercard cardholder. What is the process to book and receive the preferential rate?: Follow the booking process described in question 4. At the payment step, enter the first 6 digits of your Mastercard to receive the Mastercard preferential rate, then complete the payment using the same card. For more details, see the Special Ticket Purchase Terms.

7.What does the preferential room rate include?: The listed room rate includes accommodation, breakfast (where provided), VAT, and municipal tax. It does not include the overnight stay tax, which ranges from €0.50 to €4 per night depending on the hotel type and is payable by the guest directly at the hotel before departure.

8.How is my booking/ticket purchase confirmed?: After completing your booking/payment, you will receive a confirmation email at the email address provided during booking. This email includes your reservation details and should be shown to the service provider (e.g., hotel). The service provider will contact you by phone or email with further details regarding your hotel stay or event/service ticket.

9.What if there is a problem with the payment or I don’t receive a confirmation email?: If you are unsure whether your booking was completed, contact us via email at events@toposophy.com or by phone at +30 216 0042200.

10.Do I need a printed confirmation of my booking/ticket?: Not necessarily. If unsure about your booking, contact us via email or phone.

11.Can I cancel my booking/ticket?: Cancellations are allowed up to 24 hours before the date of the stay or experience (by 00:00 local time on the previous day). For details, see the Special Ticket Purchase Terms.

12.Can I change the date of my booking/ticket?: Date changes are not accepted. For details, see the Special Ticket Purchase Terms.

13.Can I transfer my booking/ticket to someone else?: Each booking/ticket is strictly personal and cannot be transferred to another person. For details, see the Special Ticket Purchase Terms.

14.What if no rooms are available on my preferred dates at the selected hotel?: You can either choose another room type at the same hotel or check rooms at another hotel on the Stay in Athens website.

15.What if my event/service booking does not include a start time? How do I know when it begins?: For bookings of experiences or services without a specified start time (e.g., spa/wellness or fine dining), a representative from the service provider will contact you by phone to agree on the desired start time. You may also contact the provider directly to arrange a suitable time.